Terms and condititons

1.            Company information

• These terms and conditions (“Terms”) apply to all sales and deliveries of products purchased by consumers in the Kvadrat webshop available on the Website. The goods are sold to you by Kvadrat A/S (hereinafter referred to as "Kvadrat"). The website shopkvadrat.com ("Website") is owned and operated by Kvadrat.

2.            Orders

• Before placing an order, you have the option of changing the information that you have provided, including delivery and billing information or payment information, and you have the option of making changes to your order or to remove goods from your shopping basket.
• When placing an order, we will send you an immediate receipt by email confirming receipt of your order. Please note that this receipt is not an order confirmation and that the order is not binding upon us at that time. A binding agreement between you and Kvadrat has been entered into when we confirm by email that the products have been shipped.
• You will receive a confirmation of the content of the agreement and a copy of these Terms by email. We store concluded agreements, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available on the Website subsequently as they might be changed from time to time. The version of the Terms sent to you by email is the Terms for our agreement.
• Please contact our Customer Service if you made a mistake while placing your order or wish to cancel the order before you have received the shipment confirmation email - they are ready to help you. After the conclusion of the agreement, the provisions on withdrawal apply, see below under "Right of withdrawal".
• Each item in the order is regarded as a separate order. All orders must be accepted by us. We reserve the right not to accept your order if, for example, we are unable to obtain authorization for payment, if shipping restrictions apply to a particular item, if the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or if you do not meet the eligibility criteria set out within the Terms. You will be notified if we cannot accept your order.
• We will not be liable to you or any third party by reason of our withdrawing any product from the Website whether or not the product has been sold; removing, screening or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
• You must be at least 18 years old to purchase goods on the Website.

3.            Prices

• The price of a product displayed on the Website at the time the order is accepted will be honored, except in cases of obvious mistakes, type errors etc.
• All prices are stated inclusive of VAT and other taxes.
• When placing an order for delivery outside the European Union, additional taxes, duties, or customs fees may apply in the destination country. These charges are solely the customer’s responsibility and are not included in the prices displayed at checkout. We recommend customers check with their local customs authorities for more information on any additional costs before completing their purchase. All prices listed on our website include applicable Danish taxes and fees but do not cover charges specific to other countries.

4.            Payment

• Payment can be made with credit card and any other methods that may be clearly advertised on the Website from time to time. Payment will be debited and cleared from your account upon dispatch of your order by Kvadrat.
• We take all reasonable care to make our Website secure. All credit card transactions on this Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Furthermore, we will take all reasonable care, in so far it is in our power to do so, to keep the details of your order and payment secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

5.            Delivery and shipping

• We offer free freight on all orders above 150 EUR/ 1.100 DKK/ 170 USD/ 126 GBP to Denmark and Sweden and above 300 Euro/ 2.200 DKK/ 340 USD/ 252 GBP to any other country. For orders below this amount, our standard freight cost is 6 EUR/ 45 DKK/ 7 USD/ 6 GBP for Denmark and Sweden, 12 EUR/ 90 DKK/ 14 USD/ 11 GBP for the EU, Norway, United Kingdom, and 20 EUR/ 150 DKK/ 22 USD/ 17 GBP for any other country.
• We ship orders to Europe, North America, Oceania and Asia, except Russia. We ship via GLS or FedEx, depending on the region. For information on special delivery terms please visit the Website.
• We ship all orders within 5 business days after issuance of the order confirmation, provided that the product is in stock.
• We ship all orders from our warehouse in Denmark. Standard delivery time is 2 – 8 business days, depending on the region. You will be able to track your order via the tracking number provided in the email confirming our shipment of your order.
• Your order will be delivered in accordance with your chosen delivery method.
• We will inform you of any substantial delays beyond the estimated delivery time above and should you not have received the order within the estimated time of delivery and no information from us about any delay you we very welcome to contact us at: hello@shopkvadrat.com. Should an order be delayed substantial beyond the estimated delivery time or specific indicated later expected delivery time you are entitled to terminate your order. Termination should be done in writing to us.

6.            Returns and right to withdraw

• When you make a purchase at the Website, you have 14 days to freely withdraw your order calculated from the date you receive the product.
• You may exercise your right of withdrawal without stating any specific reason and by notifying us of your decision by contacting Customer Service via ordinary mail or email to hello@shopkvadrat.com. You may also use the standard withdrawal form which can be found below, or in the order receipt confirmation email, or on the Website.
• Standard withdrawal form:

(complete and return this form only if you wish to exercise your right of withdrawal)

To Kvadrat, Lundbergsvej 10, 8400 Ebeltoft, Denmark, e-mail hello@shopkvadrat.com:

 

I hereby give notice that I want to exercise my right of withdrawal in connection with the purchase agreement for the following products:

 

Order number:__________________

Ordered on _____/_____/_______ / and received on ______/______/________

Name of customer:

Address of consumer:

 

Signature of customer (only if this form is notified on paper)

 

_____________________________

 

Date ______________________

 

Please communicate your decision to withdraw by ordinary mail or email to the following address:

Kvadrat A/S, Lundbergsvej 10, 8400 Ebeltoft, Denmark

E-mail: hello@shopkvadrat.com.

• The period during which you may exercise your right of withdrawal starts on the day you receive the product. If the 14-day period expires on a public holiday, Saturday, Sunday, 24 December (Christmas Eve) or 31 December (New Year’s Eve), the period is extended to expire on the following weekday. Example: If the product is received on 1 June, the last day on which the right of withdrawal may be exercised will be 14^th of June. The time limit has been observed if you send your notification on exercise of your right of withdrawal before expiry of the time limit.

Returns

• If you exercise your right of withdrawal using the form above, you must subsequently return the product to us. You must return the product within the withdrawal period as described above, or no later than 14 days after notifying us that you want to exercise your right of withdrawal.
• The product must be returned to the following address:

Kvadrat A/S

Att. Shop Kvadrat Returns

Lundbergsvej 10,

8400 Ebeltoft

Denmark

• The right of withdrawal cannot be exercised by simply refusing receipt of the product, by failing to collect the product from the carrier or by handing in the product to our distributors.
• Documentation may be demanded proving that the product was sent prior to expiry of the time limit. If the product is to be sent, it must be packaged in a responsible manner. You have the risk of the product during transportation and are responsible for ensuring that the package/product arrives undamaged. Consequently, you should save postal receipts and any track and trace number. Furthermore, we encourage you to enclose a copy of the email confirming receipt of your order or other documentation of your purchase and to return the product in its original packaging.
• Products must be returned in a good and undamaged condition. If returned products show signs of damage or use, other than what is required to establish the nature, characteristics and functioning of the product, you will be liable for any loss of value of such product. You may thus lose the right in full or in part to have the purchase price refunded. We will estimate the value on the basis of a specific assessment of the returned product.

Refund

• If you decide to withdraw from the purchase in accordance with the above, we will refund the purchase price together with the original freight costs (however, not any additional costs incurred as a consequence of you opting for a return) less any loss of value.
• Payment for the product will be refunded as soon as possible and, in any event, no later than 14 days after we have received your notification on withdrawal. However, we reserve the right to withhold such refund until we have received the product for inspection or until you have supplied evidence of having returned the product, whichever is the earliest.
• The amount will always be refunded to the same means of payment which you used to make the purchase. If for example you have paid using a credit card, the amount will be refunded to the card you used when making the purchase. If you have paid in whole or in part using a gift voucher, we will send you a new gift voucher corresponding to the value of the products you have returned and at a value no higher than what the gift voucher amounts to on the order.

7.            Defects and complaints

• When you buy a product in the Kvadrat online shop you have a two-year right to file a complaint counting from the delivery date. This means that for up to two years after you have received the product, you may have the product exchanged or you may have a refund or a reduction of the purchase price if the product is defect and depending on the situation at hand.
• Damage to the product caused by accidents, use of the product in an unintentional manner, incorrect use or abuse or other tortious conduct is not covered by the right to complain.
• If you find that your order is defect, you are asked to file a complaint by contacting Customer Service via ordinary mail Lundbergsvej 10, 8400 Ebeltoft, Denmark, telephone +45 8953 1478 or e-mail to hello@shopkvadrat.com within a reasonable time.
• Where the complaint is made within two months of the detection hereof such complaint will always be considered to have been made in due time. Your complaint shall be filed no later than two years after the delivery date.
• In your complaint, please state your order number and describe the defect in your product. When we have received your complaint, we will send you a return label in order for you to return the product to us free of charge.
• When you return the product, please fill out and enclose the forwarded return label. Always ensure to have the enclosed postal receipt stamped and signed at the post office when you hand in the package. This is your proof that the package has been returned to us and in such case, you will not be liable in the event that the package is not received at Kvadrat. Please keep the postal receipt until you receive information from Kvadrat that your returned package has been received and processed.
• If a dispute should arise between you and Kvadrat that we have not been able to settle together, as a customer in the EU you can submit a claim online through the EU Commission Online Dispute Resolution (ODR) portal here:ec.europa.eu/odr. For customers in Denmark, you can submit a complaint about products purchased from us to the Danish Dispute Resolution Institute (“Center for Klageløsning”), Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus: https://kpo.naevneneshus.dk/Public/Home/ChooseLoginProvider?returnUrl=https://kpo.naevneneshus.dk/External

8.            Data protection and secutiry

• Kvadrat collects and processes personal data about costumers and visitors of the Website. All collection and processing of personal data through the Website takes place in accordance with Kvadrat’s Privacy Policy.
• The Website has numerous security measures to prevent the loss, misuse and alteration of information under our control such as password and firewalls. We will use all reasonable endeavours to protect the integrity of the information you provide.

9.            Use of materials on this Website

• Kvadrat has created this Website to provide information about its company and products for users’ personal use. Users may download one computer copy or print one copy of the material on this Website for their own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark are preserved intact and are not modified, deleted or changed.
• Unless otherwise stated, users should assume that everything they see or read on the Website (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, written and other materials) are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.
• Users are not authorised to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second-hand works based on or use any Kvadrat material in any way for any public or commercial purposes. Furthermore, Kvadrat material may not be displayed or communicated on any other website, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, users' permission to use Kvadrat material will automatically terminate and any copies made of Kvadrat material must be immediately destroyed. Any unauthorised use of Kvadrat material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

10.          Our liability

• We warrant to you that any product purchased from us through our Website is of satisfactory quality and reasonably fit for the purposes for which products of the kind are commonly supplied.
• Every care has been taken in the preparation of the content of this Website to ensure that the items and terms are described accurately. There may, however, from time to time be technical inaccuracies and/or typographical errors. There may be slight variations from time to time in style or colour reproduction or in text descriptions. As the actual colours you will see will depend on your monitor, we are unable to promise or guarantee that your monitor's display of any colour will reflect the colour of the product delivered to you. Minor colour deviations are therefore not considered a defect within the meaning of the Danish Sale of Goods Act. To the extent permitted by law, we are not liable for any claims either direct or in terms of consequential loss relating to the accuracy of the information contained in any of the sections of this Website, whether this arises from breach of duty, breach of contract, negligence or any other way.
• We are not liable for any use of the products if you use them for other purposes than they are made for.
• We are not responsible for indirect losses.
• Our liability is in any case strictly limited to the purchase price of the product you purchased.
• This does not include or limit in any way our liability: (a) For death or personal injury caused by our negligence; (b) For fraud or fraudulent misrepresentation; or (c) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

11.          Events outside our control – Force Majeure

• We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by any act, event, omission, non-happening or accident outside our reasonable control, including (without limitation) industrial action, civil commotion, war, riot, terrorist act, fire, explosion, storm, flood, any other natural disaster, cyber-attack, governmental restrictions due to health crisis such as an epidemic, impossibility of use of appropriate modes of public or private transport or technological or communication problems (Force Majeure Event). Our performance under any contract is to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance during that period. We will use our reasonable endeavors to bring the Force Majeure Event to an end or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

12.          Transfer of rights and obligations

• The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

13.          Waiver

• If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this do not constitute a waiver of such rights or remedies and do not relieve you from compliance with such obligations. A waiver by us of any default does not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

14.          Severability

• If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

15.          Law and jurisdiction

• All sale contracts for purchase of products through our Website are concluded in Ebeltoft, Denmark. Such contracts and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Danish law, however you will retain your right to claim any protective mandatory rules applicable in your country of residence. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of Denmark, however your will retain the right to take legal actions in your country of residence.